How do I place an order?
Select a restaurant, add dishes to the cart, pay in TON, confirm the order — the delivery status will be displayed in the application.
Which restaurants are available?
The app features partner restaurants with ratings, menus, and reviews; the list is updated in real time.
How do I track the delivery?
Use the map in the UNIGO app to track the courier's geolocation and approximate arrival time.
How can I cancel an order?
Cancellation is possible via the app before the start of cooking; after that, contact customer support.
What should I do if the order is not delivered?
If there is a delay of more than 60 minutes or if there is no courier, request a re—order or compensation through support.
Is it possible to pay not in TON?
No, all payments are made in TON to ensure instant and secure transactions.
How do I leave a review?
After completing the order, rate the restaurant and the courier according to the 5-star system in the "Order History" section.
Are there any discounts or loyalty programs?
Yes: bonuses for frequent bookings, referral codes and seasonal promotions are available in the profile.
How long does the delivery take?
The average time is calculated automatically based on the distance and workload of the couriers.
How do I contact the courier?
After assigning a courier, use the built-in chat or the call function in the app.
What should I do if the dish doesn't match the order?
Make a refund through the app within 2 hours, and the payment will be credited to the TON.
Can I order in advance?
Yes, select the desired delivery time when placing the order (available 24 hours in advance).
How do I change the delivery address?
Changes are possible before the order is confirmed by the restaurant — through the "My orders" section.
Is there a minimum order amount?
Yes, the minimum amount is set by each restaurant and is indicated in its profile.
Does the delivery work at night?
It depends on the restaurant's operating mode — up-to-date information is displayed in the application.
What should I do if the payment fails?
Check the balance of the TON wallet; in case of errors, contact support through the "Help" section.
Can I tip the courier?
Yes, tips are added at the end of the order — the amount is at your discretion.
How can I restore access to my account?
Use the "Forgot password?" feature or contact support for verification.
Is there a quality guarantee?
Restaurants comply with safety standards; in case of violations, compensation is provided within 24 hours.
How do I connect a restaurant to UNIGO?
Submit an application through the website, go through the document verification, set up the exchange — the integration will take 1-3 days.
What commissions are withheld?
The UNIGO commission (15% of the order), VAT (7%) and tax for couriers (3-5%) are the details in the contract.
Is it possible to edit the menu?
Yes, changes are made through the restaurant's personal account and are displayed instantly in the app.
How can I control orders?
All information is available in the control panel: order status, payment history, analytics.
How to avoid fake orders?
Payment in TON eliminates the risk of fraud — the order is confirmed only after receiving the funds.
Is it possible to include your own promotions?
Yes, set up discounts, promo codes, or bonus programs through the Marketing section.
How does the rating system work?
Customers rate the quality of food and service — a high rating increases the visibility of the restaurant.
How fast does the payment arrive?
The funds will be credited to the restaurant's account in TON within 2 hours after the delivery is completed.
What are the packaging requirements?
The packaging must be airtight, environmentally friendly and comply with sanitary standards.
Is it possible to temporarily disable order acceptance?
Yes, through the profile settings, the "Unavailable" status will hide the restaurant from the search.
How do I add a new branch?
Contact support with the branch's documents — the integration will take up to 48 hours.
What should I do if the courier is late?
UNIGO will compensate the customer for 10% of the order amount — see the "Disputes" section for details.
How do I track statistics?
The BI-system provides reports on sales, ratings, and delivery efficiency.
Is it possible to work without an API?
No, API integration is required to synchronize menus and orders with the UNIGO system.
What are the data protection measures?
The data is encrypted according to the PDPA standard; only authorized persons have access to the information.
How can I increase the number of orders?
Participate in promotions, improve the rating and add unique dishes — this will increase visibility.
How does taxation work?
Taxes are automatically deducted from the commission — the details are displayed in the monthly report.
What should I do if a customer has left a negative review?
Respond via the control panel or offer compensation — this will improve your reputation.
Is it possible to set up different prices for different areas?
Yes, use flexible pricing settings in the "Delivery Zones" section.
How do I close my restaurant account?
Write to support — the account will be deactivated within 7 days after verification.
How do I become a courier in UNIGO?
Register in the app, verify your identity through KYC, and start accepting orders.
What documents are needed?
Identification card, proof of address and bank details for payments in TON.
How are orders distributed?
The AI algorithm assigns orders to the nearest couriers based on rating and workload.
What taxes are withheld?
3-5% is deducted from income (depending on the region) — the amount is displayed in the payment history.
Is it possible to work without a schedule?
Yes, turn on/off the "Available" mode in the app at any time.
How do I get paid?
The funds are credited to the TON wallet immediately after the customer confirms the delivery.
Is it possible to reject an order?
Yes, but frequent refusals lower the rating — try to accept ≥80% of the orders offered.
How can I improve my rating?
Keep up with delivery times, keep in touch with customers, and avoid complaints.
Are there penalties for being late?
Yes: delay >20 minutes — penalty of 5% of the order amount; >40 minutes — 10%.
How does the tipping system work?
Customers can add tips when they close an order, and the amount is credited to your TON wallet.
What should I do if the customer doesn't come out for the order?
Contact support through the app and follow the instructions to return the product.
Is it possible to work in several districts?
Yes, select up to 3 zones in the profile settings — orders will be received only from them.
What are the requirements for the vehicle?
Any transport (bicycle, scooter, car) that complies with the rules of the road.
What should I do in case of a transport breakdown?
Cancel the order through the app and notify support — no penalties apply.
How to protect yourself from fraud?
All payments are made through the UNIGO platform — do not accept cash or third-party transfers.
Is it possible to work without a smartphone?
No, the UNIGO app is required for receiving orders and navigation.
How do I get support?
Use the chat in the app or the hotline — reply within 15 minutes.
Is it possible to work with a partner?
No, the account is linked to the same courier — collaboration is prohibited.
How do I end the collaboration?
Write to support — the account will be closed within 3 days after checking the absence of arrears.